Lactanet's measures against COVID-19

Essential services


May 12, 2020 : Lactanet Resumes Services in the Coming Weeks in Quebec

Dear Customers,

To respond to COVID-19, over the past few weeks, we have applied the necessary protocols to protect you and our employees. Our services and procedures were modified and some activities, such as milking supervision, advisory services, and proAction validations, were suspended.

The Dairy Farmers of Quebec, along with other dairy sector organizations, have authorized a gradual resumption of on-farm services, subject to mandatory security measures. See the official press release from Les Producteurs laitiers du Québec (in French only).

As our services gradually resume, we will continue to support our employees with the personal protective equipment and training necessary for their safety, as well as yours. Below is a schedule of how our services will resume in Quebec.

  • May 13, 2020 - Advisory Services
  • May 19, 2020 - Milking Supervision
  • May 19,2020 - proAction Validation

Based on recommendations from health officials and industry organizations, your assistance is important to ensure the safety of our employees and your family. With COVID-19 being potentially lethal, the protocols implemented require best practices of our staff, including:

  • Visiting only when necessary and always by appointment. Our employees will call our clients in advance to confirm that no one at the farm presents any COVID-19 symptoms and that the number of people present during the visit be minimized.
  • Our employees will wear a mask, glasses or face shield for your protection.
  • Maintaining physical distancing of 2 meters, or 6 feet. Where this is not possible due to barn layout, we will kindly request that you also wear a mask during the milking supervision as a precaution to protect our employees.

 For customers using our Advisory Service option, we have now removed the monthly ‘Value-Advice fee’ and replaced it with a visit fee, applicable only when the advisor is present on the farm.

Thank you very much for your support as our laboratory services continue to be available to meet your herd management needs.

Sincerely,

Lactanet Management


 

May 1st 2020

Dear Customers,

As we continue to adapt our services to Covid-19, we would like to thank you for your support. We know and understand that things have not been easy for you at the farm. In addition, we want to recognize the dedication of our employees. We are proud of their
commitment to providing you with the services you need with our ‘No Contact’ protocol. From the field to the lab, as well as data processing, software support and customer service, our team is there for you.

From coast to coast, testing and sample collection has continued strong and we are now averaging at 85 to 90% of our regular volume. We are grateful for your loyalty and proud of our employees.

Despite our efforts, the herds that are most affected are the ‘Publishable/Supervised’ herds, as well as those not able to collect their own samples. In response to this situation, the Industry Standards Committee, comprised of industry partners, have recommended adjustments to the Publishable requirements to allow for greater flexibility. Temporarily, changes have been made to allow for unsupervised testing as well as increased flexibility in sampling. Your Lactanet staff has likely updated you on the details, however, you can also view the temporary changes here.

Some parts of the country have outlined plans to reopen business activities gradually. We are monitoring this information and modifying procedures for our staff to return to the farm and provide sample collection. This will vary from region to region according to the recommendations from government public health authorities. We will keep you informed.

We thank you again for your support and wish you all the best as we collectively continue to navigate through this unprecedented situation.

The Lactanet Management Team


April 3, 2020: Lactanet orientations

Dear customers,

As the majority of Lactanet's services meet the criteria defining essential services, we have organised our services to serve you as well as possible while observing all the hygiene and disinfection rules recommended for everyone's safety and also to participate in the great collective effort to combat Covid-19. Consequently, additional security measures and changes in the movements of our employees are put forward to meet this objective.

NEW "NO CONTACT" PROCEDURES AND DISINFECTION OF BOXES 

All our services are offered "without contact" from the collection of samples at the farm to the laboratory, including disinfection of the boxes on the way to and from the laboratory, our staff is equipped with disinfection equipment, gloves, etc. You will find the list of measures here for Quebec and here for Atlantic. Compliance with all the measures we implement is mandatory and we ask for your cooperation and understanding. Good communication with your technician will be a key element in the successful implementation of these measures.

REDUCTION OF TRAVEL 

The collective effort also requires us to reduce employee travel. We are reorganizing collection routes to ensure that our technicians collect all samples from a territory over a period of two days a week. Our technicians are instructed to work with their clients to agree on collection days. This procedure will be "without contact" until further notice. The sample bottles contain a preservative agent (pill) to ensure that the quality of the sample is maintained until the time of analysis. It is possible that the analysis time may be slightly longer than usual, but we will do our utmost to ensure that this is not the case.

GESTALAB

The GESTALAB pregnancy test can be particularly useful in this time of crisis. The procedure for sending us the samples is also contact-free. If you wish to carry out GESTALAB tests, we suggest that you contact your Lactanet technician who will explain how to proceed.

Please note that all our laboratory analysis services are always available except for water analysis which, for the moment, are considered non-essential.

The Management Team


March 30, 2020 : New temporary procedure for GESTALAB (Quebec only)

Dear Customer,

In the context of the temporary reduction in on-farm preventive veterinary medicine services (in effect at least until April 13, 2020), the Producteurs de Lait du Québec have asked their partners, Lactanet and the Association des médecins vétérinaires praticiens du Québec, to explore possible alternatives to written consent that would allow producers easy access to the pregnancy tests offered by Lactanet (GESTALAB).

In order to support producers and their veterinarians in managing the reproduction of their herd through teleconsultation, Lactanet agreed to simplify the process for the electronic transfer of the GESTALAB analysis report to the producer and the veterinarian associated with the herd.

The electronic transfer procedure currently in place required the producer to sign the F- 105 GESTALAB form to authorize Lactanet to transfer the report to their veterinarian. Without this signature, the report is sent only to the producer.

In order to simplify the procedure and support preventive medicine by teleconsultation, the automatic electronic transfer of GESTALAB reports will come into effect as of Monday, March 30. This temporary procedure will remain in effect until April 30 and will be evaluated thereafter according to the evolution of the situation of COVID-19.

A producer can refuse the transfer of this information to his veterinarian by contacting Lactanet customer service at 1 800 266-5248 or by e-mail service.clientele@lactanet.ca. This process is obviously confidential.

You will understand that there will be no electronic transfer if the veterinarian has not first contacted Lactanet to join the herd as a stakeholder. It is the veterinarian's responsibility to contact Lactanet customer service to initiate the process if such is the case.

Note that this procedure also applies to producers who are not registered on milk recording since GESTALAB is also available to them.

If you have any questions, do not hesitate to contact Lactanet customer service.

The management team


March 26, 2020

Great news!

As of March 26, Lactanet is recognized as providing essential services to dairy producers. Our laboratory is operational and we offer essential services, including GestaLab. Rest assured, all analyses for payment, quality, microbiology and reference will continue to be offered.

Because our service offer must be adapted to meet all preventive measures for the safety of our customers and employees, updated procedures will be announced in the next few days.

In the meantime, please call your technician to agree on the measures to be taken for everyone's safety.


March 20, 2020

To All Lactanet Clients,

During this past week we have seen unprecedented circumstances that are occurring for the very first time in our lives. We hope that you and your family continue to be healthy during this uncertain time. We are trying our best to protect you and our employees while providing management information services necessary to support your dairy operation.

More measures to protect you and our employees

Given additional government and public health recommendations, we are increasing our response to the situation by implementing “No Contact” services to minimize risk. Therefore, effective immediately we will no longer offer on-farm sample collection services and will ask that customers or their staff not be present when we are at the farm. This change will result in minimal impact for Owner Sampler and Robotic herd services, but will impact herds where we provide test day sample collection – as this will no longer be an option. If you are affected by this change, we encourage you to consider the collection of milk samples yourselves to continue having access to valuable herd management information.  If self-collection is not an option for you, we will postpone milk recording services until we are able to return to the farm.  We will also do our best to minimize any potential impact on Publishable Records.

The new customer contact restrictions may also impact other on-farm services. All software support and advisory services will be provided remotely. If critical farm visits are necessary, they must be conducted in your absence. In regions where we provide proAction validations, this activity will also now be suspended. In all cases, we are asking our employees to contact you to ensure that we respect your protocols and comfort level, while being there for you.

We are in this together

We are committed to protecting the health and safety of our staff and customers and want to thank you for your understanding. Although we are in the early stages of this transition, we do know that it will come to an end.

Thank you,

Neil Petreny, CEO


March 13, 2020

Dear customer,

The outbreak of Covid-19 is a concern that is beginning to have an impact on all aspects of our lives.  Although the current risk to the health of the Canadian population is still considered low by medical experts, all level of governments have a strong desire to contain the spread of the virus and we share that goal.

As a company, we are being proactive and have communicated several preventive measures to our employees, and have established a plan to ensure the continuity of our operations in order to limit service disruptions and potential impact on our customers.

We are asking for your cooperation in also applying preventive measures.  If you have travelled outside of Canada in the last 14 days or if you have flu-like symptoms, please observe a 14-day quarantine as recommended by public health agencies.  Additionally, please advise your Lactanet representative, and arrange to reschedule your visit to a later date.

We believe that if we collectively implement the recommended preventive measures, the situation will recover more quickly within the country.

Thank you for your understanding and cooperation.