NewsVolume Number March 13, 2020

Lactanet's measures against COVID-19: new procedure for GESTALAB

Mesures de Lactanet contre la COVID-19

March 30, 2020 : New temporary procedure for GESTALAB (Quebec only)

Dear Customer,

In the context of the temporary reduction in on-farm preventive veterinary medicine services (in effect at least until April 13, 2020), the Producteurs de Lait du Québec have asked their partners, Lactanet and the Association des médecins vétérinaires praticiens du Québec, to explore possible alternatives to written consent that would allow producers easy access to the pregnancy tests offered by Lactanet (GESTALAB).

In order to support producers and their veterinarians in managing the reproduction of their herd through teleconsultation, Lactanet agreed to simplify the process for the electronic transfer of the GESTALAB analysis report to the producer and the veterinarian associated with the herd.

The electronic transfer procedure currently in place required the producer to sign the F- 105 GESTALAB form to authorize Lactanet to transfer the report to their veterinarian. Without this signature, the report is sent only to the producer.

In order to simplify the procedure and support preventive medicine by teleconsultation, the automatic electronic transfer of GESTALAB reports will come into effect as of Monday, March 30. This temporary procedure will remain in effect until April 30 and will be evaluated thereafter according to the evolution of the situation of COVID-19.

A producer can refuse the transfer of this information to his veterinarian by contacting Lactanet customer service at 1 800 266-5248 or by e-mail This process is obviously confidential.

You will understand that there will be no electronic transfer if the veterinarian has not first contacted Lactanet to join the herd as a stakeholder. It is the veterinarian's responsibility to contact Lactanet customer service to initiate the process if such is the case.

Note that this procedure also applies to producers who are not registered on milk recording since GESTALAB is also available to them.

If you have any questions, do not hesitate to contact Lactanet customer service.

The management team

March 26, 2020

Great news!

As of March 26, Lactanet is recognized as providing essential services to dairy producers. Our laboratory is operational and we offer essential services, including GestaLab. Rest assured, all analyses for payment, quality, microbiology and reference will continue to be offered.

Because our service offer must be adapted to meet all preventive measures for the safety of our customers and employees, updated procedures will be announced in the next few days.

In the meantime, please call your technician to agree on the measures to be taken for everyone's safety.

March 20, 2020

To All Lactanet Clients,

During this past week we have seen unprecedented circumstances that are occurring for the very first time in our lives. We hope that you and your family continue to be healthy during this uncertain time. We are trying our best to protect you and our employees while providing management information services necessary to support your dairy operation.

More measures to protect you and our employees

Given additional government and public health recommendations, we are increasing our response to the situation by implementing “No Contact” services to minimize risk. Therefore, effective immediately we will no longer offer on-farm sample collection services and will ask that customers or their staff not be present when we are at the farm. This change will result in minimal impact for Owner Sampler and Robotic herd services, but will impact herds where we provide test day sample collection – as this will no longer be an option. If you are affected by this change, we encourage you to consider the collection of milk samples yourselves to continue having access to valuable herd management information.  If self-collection is not an option for you, we will postpone milk recording services until we are able to return to the farm.  We will also do our best to minimize any potential impact on Publishable Records.

The new customer contact restrictions may also impact other on-farm services. All software support and advisory services will be provided remotely. If critical farm visits are necessary, they must be conducted in your absence. In regions where we provide proAction validations, this activity will also now be suspended. In all cases, we are asking our employees to contact you to ensure that we respect your protocols and comfort level, while being there for you.

We are in this together

We are committed to protecting the health and safety of our staff and customers and want to thank you for your understanding. Although we are in the early stages of this transition, we do know that it will come to an end.

Thank you,

Neil Petreny, CEO


March 13, 2020

Dear customer,

The outbreak of Covid-19 is a concern that is beginning to have an impact on all aspects of our lives.  Although the current risk to the health of the Canadian population is still considered low by medical experts, all level of governments have a strong desire to contain the spread of the virus and we share that goal.

As a company, we are being proactive and have communicated several preventive measures to our employees, and have established a plan to ensure the continuity of our operations in order to limit service disruptions and potential impact on our customers.

We are asking for your cooperation in also applying preventive measures.  If you have travelled outside of Canada in the last 14 days or if you have flu-like symptoms, please observe a 14-day quarantine as recommended by public health agencies.  Additionally, please advise your Lactanet representative, and arrange to reschedule your visit to a later date.

We believe that if we collectively implement the recommended preventive measures, the situation will recover more quickly within the country.

Thank you for your understanding and cooperation.